Política de Privacidad

1. El alcance

1.1 Esta política describe el tipo de Datos Personales que la Compañía recopila sobre las personas físicas, así como su tratamiento, la forma en que se comparten con terceros y las medidas adoptadas para proteger dichos procesos.

1.2 This Policy concerns information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or by combining such information with additional data that we hold or can access.

1.3 La Política define el «tratamiento» como toda operación que implique el uso o la recopilación de Datos Personales, incluida su gestión, estructuración y almacenamiento.

1.4 Our services are intended for a general audience and are not designed for use by anyone under 18 years of age. We do not knowingly seek or collect information from any person under 18, nor do we knowingly allow such individuals to use our services. If we become aware of any information relating to a minor, we will delete it as soon as possible.

2. Qué datos personales tenemos sobre usted

2.1 Recopilamos Datos Personales cuando usted accede al servicio y a los canales o visita nuestro sitio web. En determinados casos, podemos solicitarle sus Datos Personales.

2.2 En otros casos, recopilamos sus Datos Personales analizando cómo utiliza nuestros Servicios o nuestros canales de atención, o al recibir su información a través de nuestros socios externos.

3. No es necesario revelar información personal

3.1 You are not obligated to provide us with any Personal Data. However, in certain circumstances, you may choose not to provide it. This may prevent us from delivering our Services or granting you access to the website.

4. Qué datos personales recopilamos

4.2 The information we collect is not private and cannot be used to identify you.

4.3 Personal data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through Us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base jurídica y motivos del tratamiento de datos personales

5.1 The company processes your Personal Data for the purposes described in this section and in accordance with the applicable legal basis.

5.3 Para más información sobre el tratamiento necesario para proteger intereses legítimos, contáctenos por correo electrónico.

5.4 The following outlines the reasons and legal grounds on which we may use the information you provide:

6. Transferencia de datos personales a terceros

6.1 The Company may also share Personal Data with third-party service providers, such as hosting and storage providers, for purposes including IP address information and the analysis of user experiences.

6.2 También puede solicitarnos que facilitemos Datos Personales concretos sobre usted a plataformas de trading de terceros. En tales casos, transmitiremos a dichas plataformas los Datos Personales que usted nos proporcione. El uso de sus Datos Personales por parte de estas plataformas se rige por sus respectivas políticas de privacidad. Sus Datos Personales podrán compartirse con múltiples plataformas de trading.

6.3 La Empresa podría compartir Datos Personales con entidades relacionadas o socios comerciales. Esto le proporciona los recursos necesarios para mejorar los productos y servicios que ofrece a sus clientes.

6.4 La Compañía podrá divulgar Datos Personales a autoridades reguladoras, locales u otras autoridades oficiales cuando sea necesario para salvaguardar los derechos de terceros o los activos.

6.5 También podemos compartir Datos Personales sobre usted con posibles inversores, compradores o prestamistas de la Compañía o de cualquier otra empresa del grupo, en caso de que se produzca una transacción de este tipo (incluida la transferencia o venta de activos de la Compañía o de cualquier otra empresa del grupo), o como parte de una fusión, reestructuración, consolidación o quiebra de la Compañía o de cualquier otro negocio del grupo.

7. Cookies y servicios de terceros

7.1 We may use third-party services, such as those that display advertisements on our website or perform analytics. These companies may also use cookies or similar technologies.

7.2 Las cookies son pequeños archivos de texto que se almacenan en su dispositivo cada vez que visita o accede al sitio web. Se utilizan para recopilar información sobre sus preferencias y hábitos de navegación, con el fin de mejorar la experiencia del usuario, registrar sus preferencias y personalizar los productos y servicios que puedan interesarle. Las cookies también se emplean con fines estadísticos y de análisis.

7.3 Some of the cookies we use are session cookies. These are downloaded temporarily to your device and remain for a short period until you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a period of time after you close your browser. They help the Website recognize you as a returning user and allow users to return to the website.

7.5 However, please note that if this occurs, some or all of the functions and features of the Website may not work as you expect.

Online Tracking Notice: This service does not currently respond to Do Not Track signals.

8. Conservación de los datos personales

8.1 The Company will retain your Personal Data for as long as necessary to fulfill the purposes of processing described in this Policy, or for longer periods where permitted by applicable laws, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you agree, we will continue sharing your data for an additional 12 months.

8.3 We periodically review the Personal Data we hold to confirm it is still necessary.

9. Transferencias internacionales

9.1 Su información personal puede ser transferida a otros países, lo que significa que sus datos personales pueden ser transmitidos a un tercer país o a organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los datos personales que usted proporciona y garantizar que los titulares de los datos puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 The Company can provide details on the safeguards applied to protect your Personal Data transferred to third countries or international organizations. Email us at: support@zarco-aktivenca.com

10. Seguridad de los datos personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against the accidental or unlawful destruction, loss, or alteration of Personal Data.

10.2 We cannot guarantee that the security of your Personal Data will remain free from errors. Nor can we be held liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any Personal Data disclosed due to transmission errors, unauthorized access by a third party, or any other cause beyond our control.

10.3 In cases involving legal obligations or other circumstances beyond our control, we may be required to disclose your Personal Data to third parties, such as public authorities. In these situations, we cannot control the level of security such third parties apply to your Personal Data.

10.4 Personal Data cannot be transmitted over the network in a completely secure manner. The Company cannot guarantee the security of any Personal Data you transmit to us over the internet.

11. Hipervínculos a sitios web de terceros

11.1 The website contains links to third-party sites and applications. These sites and applications are not under the Company's supervision. We are not responsible for the collection or processing of Personal Data by these sites or applications. This Policy does not apply to actions carried out through such sites or applications.

11.2 Before accessing any third-party website or application, we recommend reviewing its privacy policy and exercising caution when sharing any Personal Data.

12. Modificaciones de esta Política

12.1 This Policy may be amended at any time. If we make changes, we will notify you by publishing the updated version on our website.

12.2 When we make significant changes to this Policy, we will seek to notify you through appropriate channels and post a notice on our website.

12.3 Unless expressly stated otherwise, any modification takes effect upon publication of the revised Policy.

13. Tus derechos

13.1 You have the right to ask us to verify the accuracy of the Personal Data we collect about you, to correct any errors, and to delete any Personal Data we no longer need. You may also restrict the scope of how we process your personal information.

13.2 If you reside in the EEA, see this page. These rights apply to the Personal Data you provide. To exercise your rights, email the address below.

13.3 Right of access The Company may verify the accuracy of the Personal Data processed about you. Where such data exists, you may access your Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. If requested, the data will be made available electronically. The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request adversely affects the rights and freedoms of another person or your own rights, the Company may decline the request or limit its ability to fulfil it.

13.4 Right to rectification The Company has the right to correct inaccurate Personal Data. You have the right to request that incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no other legal basis for processing exists; (c) you object at any time, on grounds relating to your particular situation, to the processing of Personal Data concerning you based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation that requires processing under European Union law or the law of the Member States; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones del tratamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su tratamiento. Cuando se restrinja el tratamiento, los Datos Personales solo podrán conservarse con su consentimiento; para crear, ejercer o defender derechos legales; para proteger los derechos de otra persona física; o cuando exista una razón de interés público significativo dentro de la Unión Europea o de un Estado miembro.

13.7 Derecho a la portabilidad de los datos Si el tratamiento se realiza mediante un sistema automatizado y se basa en el consentimiento o en un contrato del que usted forma parte, tiene derecho a revisar los Datos Personales que ha facilitado a la Empresa. Cuando sea técnicamente posible, puede solicitar que la Empresa transfiera sus Datos Personales directamente a otro responsable del tratamiento. El ejercicio del derecho a la portabilidad de los datos no afecta a los derechos que le asisten en virtud del derecho de supresión, ni menoscaba los derechos ni las libertades de terceros.

13.8 Right to object You have the right to object at any time to any processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party. This includes profiling based on those legitimate interests. Where we can demonstrate compelling legitimate grounds for processing the Personal Data, we may continue to do so unless you can show that these are overridden by your rights, freedoms, or interests, or by the exercise, establishment, or defence of legal claims. In relation to direct marketing, you have the right to object at any time to the processing of Personal Data concerning you.

13.9 Right to withdraw consent You may withdraw the consent you have given us to process your Personal Data at any time. This does not affect the lawfulness of any processing based on your consent before its withdrawal. You have the right to file a complaint with your supervisory authority. You may lodge an appeal with a supervisory authority established by a Member State to protect the fundamental rights of natural persons regarding the processing of Personal Data within the European Union. European Union and Member State law may limit your rights concerning the Personal Data that relates to you, as detailed in this section 13.

13.10 We will provide the information you request under your rights set out in Section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the nature of the request and the number of requests received. Within one month of receiving your request, we will notify you of any extension and the reasons for it.

13.11 Provided this does not conflict with Article 13 of the law, any information you request when exercising your rights under Article 13 will be provided free of charge. If a request is unfounded or excessive, in particular where requests are repetitive, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to act.

13.12 If we have doubts about the identity of the person who submitted your request, we may ask that person to provide reasonable means of identification.